Returns & Exchanges

We do hope that you love your new Drystone purchase. However, don’t worry if you are not 100% happy. 

All returns/exchanges must be made in 14 days of receipt unworn and in their original packaging.

HOW DO I RETURN?

Please drop us an email ( drystoneshop@gmail.com) with your order number.

HOW MUCH WILL I BE CHARGED?

There are no charges for returns, but you are responsible for the postage fees.

We recommend that you obtain a proof of postage from the Post Office as we cannot be held responsible for goods lost in transit (your statutory rights are not affected).  In the unlikely event that we do not receive your returns parcel, we will need a copy of this to deal with any refund or exchange.

HOW LONG WILL IT TAKE?

Once we receive your item(s) they will be inspected and processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at drystoneshop@gmail.com

SALE ITEMS

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

INCORRECT ADDRESS

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfilment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at drystoneshop@gmail.com 

 

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